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In order to deposit, you must download the Sterling House Casino software. For complete step-by-step instructions on downloading and installing Sterling House Casino, please refer to the getting started section. Subsequently, you must open your real money account. Upon receiving your real-money username and password, you will be ready to deposit into your Sterling House Casino account.

Start the Sterling House Casino program, and select the "Real money mode" option.
Enter your real username and password in the Login window.
Select your currency type: US Dollar, British Pound Sterling or Euro.
Select "Cashier" from the upper-left corner of the lobby followed then select the "Deposit" button.
Select your desired deposit method.

« Back to FAQ index

Do you support other currencies?

Sterling House allows for deposits and withdrawals in British £, Euro € and US $.

How long does it take to process my deposit?

Credit card deposits take approximately 1 minute to process and funds are made available in your casino account within the same time frame. Moneybookers deposits should take approximately 2 minutes to process and funds are made available in your casino account within the same time frame.

How much can I deposit to my Sterling House Casino balance?

FOR GBP [£] Accounts
Visa/MasterCard/Solo/Switch/Maestro/Diners Club
Minimum single deposit £20
Maximum single deposit £2500

FOR EUR [€] Accounts
Visa/MasterCard/Diners Club
Minimum single deposit €20
Maximum single deposit €1000

FOR USD [$] Accounts
Visa/MasterCard/Diners Club
Minimum single deposit $20
Maximum single deposit $5000

FOR $/£/€ Accounts
Moneybookers
Minimum single deposit $20
Maximum single deposit $1500

Yes, due to heightened regulation in credit card processing, new players from countries not included on this list that use credit cards as their selected means of purchase from 1st January 2004 will be permitted only to make a maximum of 2 transactions and £500 in deposits after which a Player Confirmation Form (PQF) is sent to the player in order increase credit card limits. See: What is a Player Qualification form?

For new & existing players, our security department may request that a player complete a Player Qualification Form (PQF), which is sent to you via email. The form will take 2-3 minutes to complete and can be faxed or emailed back to Sterling House. This form may be sent for a number of reasons most usually to increase a players credit card limits.

What is the minimum amount I can withdraw from my Sterling House Casino Account?

The minimum you can withdraw from your casino account to your preferred payment method is £25.00.
However, this minimum requirement is also applied to any amount sent for withdrawal greater than the initial deposit amount. For example if you had deposited £20 by credit card and wanted to withdraw £35 by way of alternate payment method, you would be unable to withdraw the entire amount. The reason being that all withdrawal requests are first credited to your credit cards, up to the original amount that you deposited with each credit card. The remaining balance is paid to you as per your choice of alternate payment method. Thus if you had £35 to withdraw and £20 had to be returned to your credit card you would only have £15 remaining to be credited to an alternate payment method but it would be below the £25 minimum requirement.
Sterling House Casino has a maximum of £5,000 allowed per withdrawal transaction. A maximum of one £5,000 withdrawal will be processed per week.

How do I withdraw my winnings?

To withdraw money from your account, proceed to Cashier and select the "withdraw" button.

Due to Visa and Mastercard policy, any amount can be credited back to these cards and must be sent through other means. The casino may request that players complete a Deposit Confirmation Form. Diners Club users may have a portion of their withdrawal return to their card, see below.s

Visa & MasterCard
Subject to current policies of both Visa and MasterCard International the casino is unable to process credits based on prior deposits made through these methods. All Visa and MasterCard users are advised to choose another withdrawal method. This policy does not extend to Diners Club users who may have an amount returned to their card up to the original deposit amount.

Solo & Switch/Maestro
Unfortunately, the casino cannot process Solo or Switch/Maestro withdrawals directly through the Cashier, instead we advise you to select either of NETeller or Moneybookers. Our cash processing team will identify any Solo or Switch/Maestro previous transactions and send back the entire amount [including winnings] through this channel.

Bank drafts will be sent to your billing address - as indicated by you during the account registration process - using regular worldwide mail. Please be advised that bank drafts are available to withdrawals in excess of $10,000 only. In order to avoid any delays, please ensure that the specified billing address is correct. If your billing address has been changed, please contact our Customer Service department at support@SterlingHouseCasino.co.uk. You are permitted one 'free' draft withdrawal per month after that a £25 fee may apply. Due to slow mail service, please allow up to three weeks for delivery.

You may track the status of your withdrawal requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.

As of January 1st 2004, all players with current withdrawals containing prior credit card deposits, may be required to sign off on all past deposits before they are processed and approved via an email-sent form issued by APG Enterprises Inc, our ecash processor. All new players that use credit card as one of their selected means of play will be asked to approve any past deposit transactions upon any withdrawal/cash-in made or on an ongoing basis regardless of withdrawal method.

I have a draft payment in process. I have yet to take delivery and upon checking my billing address, I realised that my information is not up-to-date. What should I do?

The instructions regarding withdrawals clearly state that you must ensure that the specified billing address is correct in order to receive your draft payment. If you find that any portion of the billing address is incorrect, you must immediately contact our Customer Service department at support@SterlingHouseCasino.co.uk to see if your draft is already in transit. In the event your draft is returned to us due to an incorrect billing address and Sterling House Casino is required to cancel and remail the draft payment, there will be a service charge provided of £30.

What is the "pending withdrawals" screen?

Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department in the Netherland Antilles. By entering the "Pending Withdrawals" screen in the "Withdraw" section in the cashier, you can view all of your withdrawal requests that are waiting to be processed.

Any withdrawal request will be approved within 7 to 10 business days of submitting the request so that you can cancel withdrawal requests while the transaction is waiting to be approved, and return the amount to your casino account, so you can go ahead and play.

I have made a withdrawal but have changed my mind. How do I cancel a withdrawal request?

As mentioned, all withdrawal requests awaiting to be processed appears in the "Pending Withdrawals" screen in "Withdrawal" section in Cashier, for up to 10 business days from your initial withdrawal request date. You can cancel withdrawal request as long as they show up in the "pending withdrawals" screen, and return the requested amount back to your casino account, so you can continue to play.

How can I follow up on financial transaction operations?

The Cashier's "Transaction History" section stores a complete history of all of your transactions, such as withdrawals and deposit requests. In addition, customers are reminded to print a copy of all transaction data, payment methods, rules, and cancellation regulations in order to avoid misconceptions at a later time

Is it safe to use my credit card at the Sterling House Casino?

Absolutely. We use the best security measures available today, including the latest Firewall technology and RSA encryption to ensure that all delicate information remains 100% secure with us. In fact, using your credit card at the Sterling House Casino is much safer than using it at your local department store. For further information, visit our Security section.

How is my credit card transaction processed?

Sterling House is a site of APG Enterprises Inc. All financial transactions are processed through APG Enterprises Inc. The charges will appear on your credit card statement as "PS +5999 433 8856"

Note: Successful purchases will take 2 to 5 business days to post to your statement.

How are my Moneybookers transactions processed?

Your Moneybookers transactions will appear in your Moneybookers Account under the following descriptor:
moneybookersGBP@sterlinghousecasino.co.uk

I am player from Denmark, what methods of payments can I use?

Unfortunately, due to banking restrictions unique to Denmark, Sterling House Casino cannot accept payments from Danish Players using Visa or MasterCard. Danish Players are of course welcome to use the other forms of payment available, such as Moneybookers, to purchase & withdraw at our cashier.